In response to reports of cellphones exploding or catching fire while charging, Samsung has issued a huge worldwide recall of their newest product, the Galaxy Note 7, on Sept. 2, 2016. This recall comes just weeks after the smartphone’s Aug. 19 launch.
Since launching the smartphone, Samsung has sold more than One million Note 7s to this point and says it will have produced 2.5 million additional phones. However, the volume of potentially at-risk phones is unknown. By Sept. 1, 2016, Samsung has confirmed 35 consumer reports of Note 7s exploding or catching fire.
Upon further investigation of customer reports, Samsung learned that a battery cell made by one among its two suppliers was the main cause. Because the company cannot identify exactly which phones may endanger users, they have got halted production, suspended sales all of which will replace all Galaxy Note 7s at no cost to customers who already own the device, inspite of the purchase date.
However, Samsung estimated that it will take about couple of weeks to arrange to swap out all Galaxy Note 7s achievable phones, and noted that the date new items will probably be available will vary by country. Samsung is being debated with carriers regarding how the recall process shall be handled.
Meantime, Samsung advises customers who might be thinking about their batteries to get hold of the nearest Samsung service center. Additionally, Samsung recommends that customers never charge their phones overnight and this customers use original equipment manufacturer (OEM) chargers.
To learn more with this recall, or even to view Samsung’s official statement over the recall, visit http://news.samsung.com/us/2016/09/02/official-statement-samsung-galaxy-note7/.